Returns Policy


Winter Roes Returns policy 

• We strictly do not refund personalised items under any circumstances. 
• We do not exchange items unless they are damaged or been made out of Error 
• No amendments are guaranteed once the order is placed with us.
• All queries in relation to your order must be disputed within 14 days of the delivery date. This includes sizes and personalisation.  
• No products are exchangeable after 30 days of the delivery date. Under any circumstances. 
We have a 14 working day turn around this does not include weekends or bank holiday. 
The customer is responsible for ordering any items for a special occasion in accordance with our turn around.
The customer is responsible for checking and importing the following details.
1. Correct spelling of personalisation 
2. Selecting the correct colours of fabrics, garments or personalisation.
Please always refer to our wash care labels – all of our testing is done based on this information and we found that no damages occur such as shrinkages, colour runs and bobbling. 
We can very confidently state the above our testing reports. We test all our products on a weekly basis. 
We strictly do not advise tumble drying products. 
We advise to wash on a 30 or hand wash only.
Please always iron your products inside out.
please always reshape products while wet after wash. 
Please note any damages caused by washing will not be at our responsibility. 
Following the above WE WILL NOT replace any items that we find have been damaged during washing.
If in a rare occasion you have a faulty product we ask for you to return this to us to investigate, fix or replace must be within 14 days or you receiving your item.